Hi,
We recently came across some articles on social media talking about permissions taken by Stock Trading apps. For over a decade, 5Paisa Capital Ltd has been at the forefront of India’s digital trading and always kept Trust as top priority. We would like to give better understanding of why do Apps like us need app permissions and the benefit it offers to our users.
The App Permissions: What & Why
To offer critical user friendly features and controls directly within the app, we request a few permissions. Without these, your experience especially account opening(e-KYC) will be difficult and surely tedious.
Location Access
Why:
Mandatory by regulators for e-KYC and your location helps us authenticate transactions, prevent fraud, and ensure compliance.
Our Commitment:
We use location only when necessary and never track beyond what’s required for legal and security reasons.
How does it Benefit Customers:
This ensures that your trades are secure, compliant, and protected from unauthorized access. Your account is safeguarded with an added layer of security, minimizing risks of fraud.
Call Access
Why:
To provide best-in-class support, this allows you to connect seamlessly with our customer support team.
Our Commitment:
We do not access your contacts, call logs or history. It’s strictly a utility to make customer care faster and more convenient.
How does it Benefit Customers:
Faster, hassle-free support right from within the app—no need to search for contact details. Whether it’s a quick query or an urgent concern, we’re always a call away.
Storage Access
Why:
To make your onboarding and trading smooth—whether it’s uploading KYC documents or downloading reports.
Our Commitment:
Your files are accessed only with your action and stored securely, in compliance with data protection laws.
How does it Benefit Customers:
A smooth, paperless experience when you’re setting up your account or managing your investments. No more waiting for document verification or searching for reports—everything you need is in the app, at your fingertips.
Camera Access
Why:
Essential for digital KYC—a process 5Paisa pioneered early to simplify account opening in India.
Our Commitment:
Your camera activates only when you initiate a process like e-KYC. Nothing runs in the background.
How does it Benefit Customers:
Instant account verification so you can start trading sooner. No paperwork, no delays—just quick and secure account setup with a few taps.
At 5Paisa, we believe long-term investing isn’t just for your portfolio—it’s also how we approach your trust. By staying transparent, responsible, and responsive, we aim to keep earning that trust for decades to come.